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If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you would like someone else to pick up your items, select Someone else will pick up these items. Please wait for this email before coming to the store. You'll receive a notification email when your item is available to pick up. If you’re unable to come in during this time window, you can pick up your order afterward, but wait times may vary. Just check in with a Specialist when you get to the store. This Check-In Window will ensure that your order is available shortly after you arrive. In some instances, you may also be able to select a window of time to pick up your order at an Apple Store. We’ll send you a pickup notification email when your order is ready to be picked up. Items marked Available Today will usually be ready for pickup within an hour. If you would like to change the pickup location, select Change location, Once you're ready to purchase, select Pick up at Checkout. You can click Check another store to check pickup availability at a different Apple Store. If you’ve previously selected an Apple Store, our product pages will display your chosen location.
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If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability.Ĭlick this link, enter the zip code or the city where you'd like to pick up the item, and click Search Stores to check availability.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. While Apple works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order.

The Ships time is an estimate of when the item will leave our warehouse.
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Free next-day and two-day shipping is not available on customized Mac computers, engraved products, and certain order types, including orders paid for with financing or by bank transfer. You can see which shipping method items in your bag qualify for. Usually available on any in-stock Mac, iPhone, iPad, Apple Watch, or Apple TV. Items in your order may have different shipping availability. If you still need help, call 1.800.GoFedEx 1. is free on all orders. You’ll need your tracking number or door tag number to submit the request. If your package wasn’t automatically redirected, and you don’t want to wait for a reattempted delivery, you can use FedEx Delivery Manager ® to request that your package be redirected to a nearby FedEx location or participating retail location. Refer to your door tag for the pickup location and availability.


Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper. It will be held for pickup as early as the same day of your missed delivery attempt.
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In some cases, when a package can’t be left at a residential address (e.g., it requires a signature or the driver can’t find a secure spot), we’ll deliver it to a nearby FedEx location or participating retail partner like Walgreens or Dollar General. Scan the barcode on your door tag via the FedEx ® Mobile app.
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